Returns & Exchange Policy

Returns & Exchange Policy

We are committed to making your shopping experience as smooth and enjoyable as possible. Please read the following Return & Exchange Policy carefully before placing your order.

By placing an order on Zolo Label, you acknowledge that you have read, understood, and agreed to the terms outlined below.

Sale items, discounted products, purchases made using coupons or gift vouchers, accessories, jewellery, home décor, made-to-order products, and international orders are not eligible for exchange. Please refer to the size chart before placing your order.

If you receive a damaged or incorrect product, please contact us at hello@zololabel.com with your order number and product images. After verification, we will arrange a replacement.

Please note that certain made-to-order products are not eligible for exchanges. The applicable policy will be clearly mentioned on the respective product page.

RETURNS & EXCHANGES

What is the Return & Exchange Policy?
Eligible products can be exchanged for another size or product within 7 days of delivery. We do not accept returns or provide refunds. To qualify for an exchange, products must be unused, unwashed, unworn, undamaged, with all original tags attached and in their original packaging. To initiate an exchange, email us at hello@zololabel.com within 7 days of receiving your order. Once your request is approved, kindly ship the product back to us. Currently, we do not provide a reverse pickup facility. Please retain the courier receipt, as Zolo Label is not responsible for lost return shipments. Shipping charges for the exchange must be borne by the customer. Exchanges are allowed only once per order and are subject to stock availability.

If you are unable to find a suitable product at the time of exchange, we will provide a discount code equivalent to the eligible exchange value, which can be used on a future purchase within 2 months of issue. The discount code cannot be exchanged for cash or a refund.

Return Address:
Zolo Label
266, Gurunanakpura,
Raja Park,
Jaipur, Rajasthan - 302004

1. Exchange requests must be raised within 7 days from the date of delivery.
2. Products must be unused, unworn, unwashed, undamaged, with all original tags attached and in their original packaging.
3. Please mention your name, address, phone number, email address, order ID, and requested size (if applicable) inside the exchange parcel.
4. Exchanges are allowed only once per order and are subject to stock availability.
5. Customers are responsible for all exchange shipping charges.
6. If the requested size or product is unavailable, a discount code equivalent to the eligible exchange value will be provided, which can be used within 2 months of issue.
7. No refunds will be provided if the requested size or product is unavailable.

How will I receive my refund?
Refunds are not provided under our exchange policy. If a suitable product is unavailable at the time of exchange, an eligible discount code will be provided, valid for 2 months from the date of issue.

Can I cancel my order?
Prepaid orders are not eligible for cancellation. Cash on Delivery orders may be cancelled within 24 hours of placing the order. To request a cancellation, contact us at +91 96100 03178 or email hello@zololabel.com. Zolo Label reserves the right to accept or decline cancellation requests.

Can I exchange or return part of my order?
Eligible products can be exchanged within 7 days of delivery. Returns and refunds are not available. Items excluded under our policy cannot be exchanged.

My garment does not fit me. What can I do?
If your garment does not fit, you may request a size exchange within 7 days of delivery. Our team will provide the requested size subject to availability. If the requested size is unavailable, a discount code equivalent to the eligible exchange value will be provided, which can be used on a future purchase within 2 months of issue.

Why was my return or exchange request not accepted?
Exchange requests will not be accepted if the product has been used, washed, worn, altered, damaged after delivery, or returned without its original tags and packaging.

Exchange requests will also not be accepted if you simply do not like the material, colour, or design of the product. We recommend reviewing the product description, size chart, and images carefully before placing your order.

Our products are handcrafted and may exhibit slight variations in colour, texture, or finish. Additionally, colours displayed on screens may differ slightly depending on your device's display settings.

Minor colour variations (approximately 10–12%) due to photography, lighting, or screen resolution are considered normal and are not valid reasons for exchange.

Products that have been washed or worn are not eligible for exchange.

Products purchased from the SALE section, discounted items, purchases made using coupons or gift vouchers are non-exchangeable.

Accessories, Home Décor and Jewellery are not eligible for exchange.

INTERNATIONAL SHIPPING & RETURNS

• Which countries does Zolo Label ship to?
  We ship to selected international destinations. Please contact us before placing your order if your country is not listed during checkout.
• What are the international shipping charges and customs duties?
  Orders below ₹40,000 may attract international shipping charges. Customs duties, import taxes, and any additional local charges are the responsibility of the customer.
• Can I return, exchange or cancel an international order?
  International orders are not eligible for returns, refunds, exchanges, or cancellations. For shipment tracking or assistance, email us at hello@zololabel.com.
• How long will my international order take?
  International deliveries typically take 12–15 business days from the date of dispatch. Delivery timelines are estimates and may vary due to customs clearance or courier delays.
• What payment methods are accepted?
  All major international credit and debit cards are accepted for international orders.