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Orders & Payments
Q: How do I track my order?
Once your order is shipped, you’ll receive an email/SMS with a tracking link to check real-time delivery updates.
Q: What payment methods can I choose from?
We accept all major debit/credit cards, UPI, net banking, and wallet payments. COD (Cash on Delivery) is also available on select orders.
Q: Can I return or cancel my order?
Yes, orders can be canceled within 24 hours of placing them. Returns are accepted within 7 days of delivery, provided the item is unused, unwashed, and in original condition with tags.
Q: How long will it take to process my return?
Once we receive your returned item, it usually takes 5–7 business days to process your return and initiate a refund/exchange.
Q: How long will it take to deliver my order?
Orders are delivered within 4–7 business days, depending on your location.
Q: Do you customize products?
Currently, we do not offer customizations. All our designs are crafted in standard sizes as per our size chart.
Q: Can I place an international order?
Yes, we do accept international orders. You can shop from anywhere in the world, and we’ll deliver your Zolo Label pieces to your doorstep. Shipping charges and delivery timelines may vary depending on the country.
Q: Can I place a bulk order?
Yes, bulk and wholesale orders are accepted. Please visit our Wholesale Page, where you’ll find a contact form and detailed terms & conditions. Our team will get in touch with you to assist further.
Shipping & Returns
Q: How do I know if an item is eligible for return?
Products eligible for return will have the return option clearly mentioned on their product page. Items must be unused, unwashed, and returned with all tags.
Q: What is the process of receiving a refund after I return my product?
Refunds are initiated once the product passes our quality check. The amount will be credited to your original payment method within 5–7 business days.
Q: What is the process to return a product?
You can request a return directly from our website or contact customer support. Our team will arrange for a pickup or guide you through the process.
Q: Is there any additional shipping charge?
No, shipping is free on orders above ₹800. A small delivery charge may apply to orders below this value.
Q: What can I do if I receive a damaged product?
If you receive a damaged or defective item, please contact us within 48 hours of delivery with pictures of the product, and we’ll arrange for a replacement/return.
Q: Can I modify the shipping address of my order after it has been placed?
Yes, you can update your shipping address within 24 hours of placing the order by contacting our customer support team.
Offers & Discounts
Q: How do I apply my promo code?
During checkout, enter your promo code in the “Discount Code” box. The discount will be applied automatically if the code is valid.
Stores
Q: How many Zolo Label stores are there in India?
We currently have 3 stores in India – Delhi, Jaipur, and Guwahati.
Q: What are your store timings?
Our stores are open from 11:00 AM – 8:00 PM, Monday to Sunday.
Q: Are you opening new Zolo Label stores soon?
Yes! Along with our existing stores in Delhi, Jaipur, and Guwahati, we are expanding to new cities. Chennai, Pune, and Bengaluru stores are opening soon. Stay tuned for official launch dates and addresses.
Q: Who is the founder of Zolo Label?
Zolo Label was founded by Raghunandan Rawat, a designer with a vision to create timeless, minimal, and sustainable fashion for women. Learn more about our journey on the About Us page.
Q: Is Zolo Label open for franchise opportunities?
Yes, Zolo Label is open for franchise opportunities. If you are interested in partnering with us, please reach out through our Franchise Enquiry Form or contact our team directly .
Q: Is Zolo Label self-funded or investor-backed?
Zolo Label is 100% self-funded. No external investors or equity partners are involved.
Q: Will Zolo Label raise investments in the future?
As of now, we are self-sustained and focused on organic growth. Future investment decisions, if any, will be shared publicly.